We had a nice small group which meant lots of discussion. I found it useful to spend time looking at our own emotional reaction/ defaults and also looking at how behavior can look like from clients both physical and verbal... Also what was useful was laying out unintentional ways we can escalate situations and "unhelpful things to say" and also the examples of things to say that would help.
I will write them out and keep them on my phone as a reminder. The HEAT was good and AWOCA structures were useful and the discussions around different scenarios that have happened. It was relevant to the job that I have been hired for. The delivery even though on Zoom was presented well and kept me engaged and wanting to know more It was good to learn ways to de-escalate a stressful situation, also learning how the brain functions amygdala and frontal lobe can make your anger go from 0-100 real quick, so taking note of that part of the brain can definitely help deescalate situation from getting out of hand and it takes 18 mins to cool off.
There were things I needed to know that I did not realise. These techniques and understanding the process will help me to cope better with things, understand my body and its reactions, and the best way to go forward without any long-term effects.
Sheree is amazing how she can give confidence in a new environment which for most people is very daunting. Sharing thoughts and activities with others also is helpful.
Training was so helpful to learn how to prepare ourselves and what to do when we face challenges in the role in people out in the field work. As someone with a high risk tolerance, I appreciated the insights of how I should consider risk in a work environment. It was good to refresh my knowledge...sometimes complacency creeps in and the training serves to remind me. I am a risk taker at times. So this course taught me to stop, think & identify the outcomes of the situations before jumping in. Sometimes the danger signs are right under our noses and this training has taught me how to lookout for such things.
Contractor Pre-Qualification Assessments Totika
Contracted Sheree to enhance our pre-qualification process and achieve Totika accreditation
Our main challenge was overhauling our health and safety procedures to meet the stringent accreditation requirements while maintaining operational efficiency, and selling it as an easy-to-comprehend-and implement process to our team of "tradies."
My expectation was that Sheree would bring expertise and guidance to help us navigate the accreditation process smoothly. Sheree exceeded these expectations by providing tailored support, clear communication, and practical solutions that addressed our specific needs.
Throughout our interaction, Sheree was professional, responsive, and knowledgeable. Her approachable demeanour made the entire process less daunting, and her expertise in health and safety ensured we were well-prepared for accreditation.
Thanks to Sheree's support, we've seen significant improvements in our health and safety protocols, and we've successfully achieved Totika accreditation. This has not only enhanced our credibility but also given me peace of mind as a business owner, knowing we're providing a safe environment for our team and clients.
I highly recommend Sheree to organisations facing similar challenges. If you're struggling with health and safety compliance or accreditation, Sheree's expertise would be invaluable. I'm happy to introduce her to:
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Organisations looking to improve their health and safety procedures
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Businesses aiming to achieve Totika accreditation or similar pre quals
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Companies seeking expert guidance on workplace wellness initiatives
Sheree's dedication to her clients' success is evident in the exceptional service she provides. I'm grateful for her support and confident that others will benefit from her expertise.
Laser Plumbing (Kerikeri & Whangarei) - Hannah Horner (Office Manager)
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